Reservations:
Due to high demand of inventory, it is necessary for us to have a reservation guaranteed in advance in the form of a security deposit.  A 50% deposit is required when making reservations.  Final payment is due 7 days before delivery.

Changes/Cancellations:
Please be aware that once we reserve an order, other orders are turned away to keep our commitment to you.  Additions can be made at any time prior to the delivery date provided stock is available.  Any cancellation of the order within seven (7) working days of the delivery date will result in the loss of your deposit.  All changes or cancellations within seven (7) days must be made via telephone and email, voicemail IS NOT acceptable.


Delivery/Pick-up Services:
Delivery is only available to first floor level, by the garage, or main entry.  If items are requested to be delivered to a different area, an additional charge will occur.  Delivery does not include set-up or breakdown of items, unless otherwise stated on the contract.

Set up is available for an additional fee. 

Prior to Pickup or Return:
After use, equipment must be stacked and ready for pick-up in the same drop off location.  For health purposes, all china, glassware, and flatware must be rinsed in hot water and replaced in the original packaging as delivered.  Linens should be free of debris and air dried to prevent staining and mildewing. 

Lost or Damaged Responsibility:
The equipment shall remain with the customer from the time of delivery to the time of pick up.  Please be sure equipment is secured when not in use and protected from weather (rain).  We charge a replacement fee for missing and/or damaged items.

In the event rental property is not returned, or is returned in a broken or otherwise damaged condition, the customer will be charged at cost price thereof, which will be due and payable upon billing, in addition to the rental charge. 

All linens are inspected and counted upon return.  All damage to linens, including, but not limited to mildew, burns, tears, and candle wax will be charged a damage fee of two times the rental rate of the linens.